lg89 Privacy Policy

This Privacy Policy ("Policy") describes how lg89 ("we", "us", "our") collects, uses, stores, and shares personal data relating to individuals ("you", "User") who access or use the lg89 platform at lg89.club and any associated services. This Policy applies to all users including registered account holders and visitors who browse without an account.

By using the lg89 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree, you should stop using the platform and may request account closure by contacting [email protected]. This Policy should be read alongside the lg89 Terms and Conditions.

lg89 collects personal data from you directly — when you register, deposit, contact support, or participate in a promotion — and automatically when you use the platform. The categories of data we collect include:

• Identity and contact information: your registered mobile number, full name (where provided during KYC), and any correspondence you send to us.
• Financial data: deposit amounts, withdrawal requests, transaction history, payment methods used (such as bKash, Nagad, Rocket, Upay), and associated transaction reference numbers.
• Account and gaming activity: login timestamps, session durations, wagers placed, games played, bet amounts, win/loss records, bonus claims, and responsible gaming tool activations.
• Technical data: IP address, device type, operating system, browser type and version, mobile carrier, screen resolution, and session identifiers assigned by the platform.
• KYC verification data: government-issued identification documents, proof of address, and any supporting documentation submitted as part of the identity verification process.

We do not intentionally collect sensitive personal data beyond what is strictly required for the purposes described in this Policy. We do not collect data from persons we know to be under the age of 21. If you believe we have inadvertently collected data about an underage individual, please contact [email protected] immediately.

lg89 uses the personal data it collects for the following purposes. We only process your data where a valid legal basis exists, as described in Section 4 of this Policy.

• To create, manage, and administer your lg89 account, including processing deposits and withdrawals and maintaining accurate transaction records.
• To verify your identity and age in accordance with our KYC obligations, which are necessary to prevent underage gambling and financial crime on the platform.
• To deliver and improve our gaming services, personalise your platform experience based on your preferences and play history, and to diagnose and resolve technical issues.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities, and to monitor for compliance with our Terms and Conditions.
• To send you account-related communications such as deposit confirmations, withdrawal updates, security alerts, and important policy change notifications. These communications are operational and cannot be opted out of while your account remains active.
• To send you promotional communications about lg89 bonuses, new games, and seasonal offers — but only where you have consented to receive such communications. You may withdraw marketing consent at any time by contacting [email protected].

lg89 processes your personal data only where a lawful basis exists. The applicable legal bases for our data processing activities are as follows:

• Contractual necessity: processing required to perform our contract with you, including account administration, payment processing, game delivery, and customer support.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money laundering rules, KYC requirements, and responsible gaming obligations.
• Legitimate interests: processing necessary to detect and prevent fraud and security incidents; to improve our platform; and to maintain the integrity of our gaming environment, provided our interests are not overridden by your rights and freedoms.
• Consent: processing for marketing and promotional communications where you have expressly opted in. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

lg89 does not sell your personal data. We share personal data only where necessary and only with trusted parties in the following limited circumstances:

• Payment processors and financial service providers: we share transaction data with payment providers you use (such as bKash, Nagad, and Rocket) solely to process your deposits and withdrawals. These providers are bound by their own data protection obligations.
• Game content providers: technical data necessary to deliver game sessions may be shared with licensed game providers such as Pragmatic Play and Evolution Gaming for the sole purpose of rendering the game and recording outcomes.
• Fraud prevention and compliance services: we may share data with third-party fraud detection and AML screening services where we have a legitimate interest or legal obligation to protect the platform and its users.
• Law enforcement and regulatory authorities: we will disclose personal data where required by applicable law, court order, or lawful request from a competent authority. We will notify you of such disclosures to the extent permitted by law.

All third parties with whom lg89 shares personal data are required to handle that data securely, use it only for the purposes for which it was shared, and comply with applicable data protection obligations. lg89 does not permit third parties to use your data for their own commercial purposes.

lg89 uses cookies and similar tracking technologies to operate the platform and improve the user experience. Cookies are small text files stored on your device when you visit lg89.club. The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including maintaining your login session, processing transactions, and ensuring account security. These cannot be disabled.
• Analytics cookies: used to understand how users interact with the platform, which pages are most visited, and where users encounter difficulties. This data is used in aggregated, anonymised form to guide product improvements.
• Preference cookies: used to remember your in-platform settings such as display preferences and game history, ensuring a consistent experience between sessions.

You can manage cookie preferences through your mobile browser settings. Please note that disabling essential cookies will prevent the lg89 platform from functioning correctly and you will be unable to log in, deposit, or play games.

lg89 retains your personal data for as long as your account is active and for a reasonable period thereafter, or for as long as required by applicable law. Account and identity data is retained for the lifetime of your account plus a minimum of five years following account closure, in accordance with standard financial record-keeping obligations. Transaction records and gaming history are retained for a minimum of five years from the date of each transaction. KYC verification documents are retained for the period required by applicable AML and identity verification regulations. Marketing consent records are retained until you withdraw your consent, plus a reasonable additional period to demonstrate compliance.

When your data is no longer required for its original purpose and no legal obligation requires its continued retention, lg89 will securely delete or anonymise it. Anonymised, aggregated data from which no individual can be identified may be retained indefinitely for statistical and analytical purposes.

As a user of the lg89 platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] with your registered mobile number and a clear description of your request.

• Right of access: you may request a copy of the personal data lg89 holds about you, along with information about how that data is being used and with whom it has been shared.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right to erasure: in certain circumstances you may request that we delete your personal data. This right is subject to our legal retention obligations — we cannot delete data we are required by law to keep.
• Right to restrict processing: you may request that we limit how we use your data in certain circumstances, for example where you contest the accuracy of data we hold while we verify it.
• Right to withdraw consent: where we process your data based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing carried out before the withdrawal.

lg89 will respond to all data rights requests within a reasonable timeframe, and in any event within 30 days of receipt. Where a request is complex or we receive multiple requests from the same individual, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

lg89 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. Our security measures include SSL/TLS encryption for all data in transit, strict access controls limiting who within lg89 can access personal data, regular security assessments of our platform infrastructure, and secure storage of KYC documents with restricted access.

While lg89 takes all reasonable steps to secure your data, no online platform can guarantee absolute security against all possible threats. In the event of a data security incident likely to result in a high risk to your rights and freedoms, lg89 will notify affected users without undue delay and take all steps necessary to contain the incident and minimise its impact.

The lg89 platform is strictly for persons aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Our registration process requires users to confirm their age, and our KYC verification is designed to detect and prevent underage access. If we become aware that we have collected personal data from a person under 21 without appropriate parental or guardian consent, we will immediately delete that data and close the associated account. Parents or guardians who believe their child has registered on the lg89 platform should contact [email protected] without delay.

lg89 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When we make material changes to this Policy, we will notify registered account holders via in-platform notification or by message to the contact details held on file. The revised Policy will display the updated date at the top of the page. Your continued use of the lg89 platform after the revised Policy takes effect constitutes your acceptance of the updated terms. If you do not accept the revised Policy, you should stop using the platform and may request account closure by contacting [email protected].

If you have any questions, concerns, or requests relating to this Privacy Policy or the way lg89 handles your personal data, our support team is available 24 hours a day, 7 days a week.

Please contact lg89 by email at [email protected]. When contacting us about your personal data, please include your registered mobile number, a clear description of your request or concern, and any relevant supporting information. We aim to acknowledge all privacy-related contacts within 24 hours and to resolve all requests within 30 days.